KYC & AML Policy

At Soveregin Rendholt level, our KYC process involves obtaining and validating essential information about you: your complete legal name, birth date, country where you live, ways to contact you, and the payment method you plan to utilize. We then cross-reference the information provided in your registration form against the documentation you submit.

What we do not do

We will not solicit your internet banking credentials, complete card security code, or device access permissions. Our staff will never ask for these items under any circumstances. If you receive such a request, it is fraudulent and should be reported using the dedicated report form.

• Furnish truthful, recent and thorough details, and maintain accuracy of such information.
• Use only your own funds and your own payment instruments - never someone else's.
• Keep one account only, and keep your credentials private.
• Respond to document requests within the timeframe stated in the request.
• Notify us without delay if your country of residence, legal name or payment method changes.
• Immediately communicate any indication of unlawful access attempts to your account.

Furnishing forged or modified documentation constitutes a grave violation. This will result in account termination and, where mandated by law, reporting to the appropriate regulatory body.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

An up-to-date document, typically produced within the preceding several months, containing your name and home address exactly as registered in your account. Common acceptable documents include utility bills, statements from banks or credit card issuers, official communications from tax authorities or local government, or formal correspondence from a government body. Mailing addresses and third-party residential addresses cannot be used.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Clear, complete, unedited uploads are reviewed fastest.
• Applications received outside regular business hours are queued and processed during the next business day.
• Enhanced review, where required, adds time and is communicated to you.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A request for updated documentation or clarification regarding the origin of your finances.
• A temporary hold on a specific transaction while it is reviewed.
• Adjustment of the limits published in your account.
• Restriction or closure of the account where the law requires it.

Records

Personal identification records and transactional data are preserved for the duration mandated by law following account closure, and are administered consistent with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

1. 01

   Register

   Register using your actual legal name, birth date, nation of residence, email address and phone number. The primary reason for verification delays is discrepancies between submitted information and supporting documentation.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Provide the document pages containing your likeness and personal information. Certain verification procedures involve a brief identity confirmation or photograph check to authenticate that the document belongs to the person presenting it.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Provide proof of the instrument you will use to fund and to receive withdrawals.

6. 06

   Screening and review

   The verification department examines the submission, conducts required watchlist checks and background reviews, and subsequently either authorizes the account or requests modifications.

7. 07

   Confirmation

   You will be notified when there is a change in your account status. The status can be reviewed at any time in your account's verification section.

1. 01

   Legal obligation

   Platforms that maintain or handle customer assets are legally obligated to verify customer identities prior to service delivery. This requirement is mandatory and applies universally to all accounts with no exemptions.

2. 02

   Protecting your money

   Account verification establishes a connection between an account and a single verified individual. This significantly reduces the likelihood of unauthorized account access and ensures that funds are only withdrawn to payment methods confirmed as belonging to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

Licenses & regulatory information